Foreword   Introduction     Welcome   Finding your Way Around the pack   Getting the Best out of the Pack   Terminology Section One     Where do you Stand on Learning?   What do we mean by Learning?   Points to consider   A quick self-assessment of your organisation Section Two     The Case for Learning   For and Against Learning   Are you a learning Organisation?   Process and Culture   How Learning partnerships work Section Three     Developing a Learning Strategy   What is a learning strategy?   Developing Your Learning Strategy   Aligning Learning to Your Organisational Vision and Strategy   Clarifying Roles and Responsibilities   Clarifying targets and Standards   ELCAP (East Lothian Care and Accommodation Project)   Summary Section Four     Planning to Learn   Identifying Learning Needs   The Organisational Learning Plan   Identifying Competence Gaps   Individual Learning Needs   Taking the longer view Section Five     Agreeing Learning Objectives and Evaluating Success   Setting Learning Objectives   Linking Learning to Performance   Working to Your Own Standards   Evaluating the Effectiveness of Learning Section Six     Carrying Out Individual Reviews   What is an Individual Review?   Before, During and After the Review   Individual Learning Plans Section Seven     Learning and Motivation   What Makes People Tick?   What Motivates People in Voluntary Organisations?   How Needs and Motivations Change   Making Time to Support Learning   Celebrating Success   Fair Deal for 1 in 100 Section Eight     What Helps and Hinders Learning   Time and place   Multiple Intelligences   Helping people to understand their Intelligences   Individual learning styles   The Learning Cycle Section Nine     Creative Approaches to Learning   Cost effective learning solutions   Devising your own tailored solutions Section Ten     Where to now?   How does all this fit with Investors in People?   What About Other Quality and Business Development Frameworks?   Who Should You Involve in Setting up Learning Processes? Appendix One   Appendix Two